Review of TheySaid: Conversational AI Surveys

Overview

Theysaid AI Surveys claim to be the world's first conversational AI survey tool, designed to drive customer value and revenue by collecting actionable feedback. The platform promises to generate more responses than traditional surveys and increase net revenue retention by 1-5%.

With features like AI-generated survey questions, personalized follow-up questions, and AI-summarized responses, TheySaid aims to provide deeper insights into customer satisfaction and preferences.

User Experience

Users interact with the AI as if in a conversation, allowing for a more natural and engaging survey experience. The AI can detect and interact in over 80 languages, making it accessible to a global audience.

Pricing Model

Theysaid offers a 'Get Started - Free' option, suggesting a freemium model where users can access basic features without providing a credit card. For more advanced features or higher usage limits, users may need to opt for a paid subscription, details of which are not provided on the website.

Key Features

Theysaid's AI Surveys include features such as scanning websites to generate survey questions, embedding surveys anywhere in customer flows, AI-driven personalized follow-up questions, and AI-generated summaries of survey responses.

The platform also integrates with existing tools and is SOC 2 compliant, ensuring data security and privacy.

Differentiation

Theysaid differentiates itself by offering conversational AI surveys that engage customers in a dialogue, leading to more actionable feedback. This approach is claimed to result in 50-100X more responses than traditional surveys and a 34% increase in actionable feedback.

Competitive Edge

Compared to static survey tools, TheySaid's conversational AI promises a more engaging experience and deeper insights, potentially leading to better customer understanding and retention.

Support and Resources

Theysaid provides various resources such as videos, case studies, a blog, and a podcast to help users maximize the use of their AI Surveys. Additionally, the platform offers a contact option for direct support.

Potential Challenges

While TheySaid offers a novel approach to surveys, potential challenges could include ensuring the accuracy of AI-generated questions and summaries, maintaining user privacy, and addressing technical issues that may arise with AI interactions.